User Data Deletion Instructions

Step 1: Submit your request

Email privacy@cloudnumber24.org with subject line Data Deletion Request.

Step 2: Provide identifiers

Include enough details for us to locate your records:

• Email address used for enquiry or account communication.
• Full name and company name (if provided earlier).
• Approximate date of your contact or project conversation.

Step 3: Verification

To prevent unauthorized deletion, we may ask for verification from the same email address or additional proof of ownership.

Step 4: Processing timeline

• Request acknowledgement within 2 business days.
• Deletion completion target within 30 days of successful verification.
• Confirmation email sent after deletion is completed.

Data categories covered

• Contact form submissions and enquiry messages.
• Internal communication records tied to your request.
• Associated metadata required to locate and remove those records.

Legal retention exceptions

Some records may be retained where legally required (for example accounting, fraud prevention, or compliance obligations). If this applies, we will explain what cannot be removed and why.