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Cloud Number 24
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Signature service

Maintenance & Support

We stay on retainer to handle updates, hotfixes, dependency refreshes, and roadmap support so your team can focus on strategy.

Proactive care plans that keep your product shipping smoothly.

Discovery-led planning Structured delivery Launch and support
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Service architecture Discovery-led planning

How the engagement is designed

We operate as an extension of your team. Expect regular status reports, prioritised backlog grooming, and data-driven recommendations that keep your product ahead.

Proactive care plans that keep your product shipping smoothly.

Scheduled maintenance windows and release planning
On-call engineering and incident retrospectives
Talk through your roadmap
Maintenance & Support
Best fit
Bi-weekly or faster

Built for teams that want senior delivery without the delivery chaos

Proactive updates, hotfixes, and dependency refreshes.

Proactive care plans that keep your product shipping smoothly.
24/7 monitoring with rapid incident response.
Roadmaps for new features and continuous improvements.
Proof points

The standards we hold the work to

< 4 hrs (P1)

Issue resolution

Bi-weekly or faster

Release cadence

NPS 60+ on retainer accounts

Satisfaction

Included in scope

What your team gets from the engagement

We scope the work around real decisions, design outputs, and engineering deliverables your team can use immediately.

  • Scheduled maintenance windows and release planning
  • On-call engineering and incident retrospectives
  • Performance and security audits
  • Product strategy sessions and roadmap co-creation
Execution sequence

How we move from discovery to release

01

Onboarding and health check

We audit your codebase, document pain points, and set up monitoring so nothing falls through the cracks.

02

Ongoing maintenance and hotfixes

Scheduled updates, dependency refreshes, and rapid incident response with SLA-backed timelines.

03

Roadmap co-creation

Data-driven feature recommendations, backlog grooming, and quarterly strategy sessions to keep your product ahead.

Project structure 3 structured phases
What's Included

Everything in scope, upfront.

  • Proactive updates, hotfixes, and dependency refreshes.
  • 24/7 monitoring with rapid incident response.
  • Roadmaps for new features and continuous improvements.
  • Performance audits paired with actionable insights.
  • 30-day post-launch support & optimisation Included
Your Timeline

Live in 6 Weeks

Each Maintenance & Support engagement moves through focused milestones so planning, delivery, and launch support stay clear from day one.

  1. Scheduled maintenance windows and release planning

    Onboarding and health check

    We audit your codebase, document pain points, and set up monitoring so nothing falls through the cracks.

  2. On-call engineering and incident retrospectives

    Ongoing maintenance and hotfixes

    Scheduled updates, dependency refreshes, and rapid incident response with SLA-backed timelines.

  3. Performance and security audits

    Roadmap co-creation

    Data-driven feature recommendations, backlog grooming, and quarterly strategy sessions to keep your product ahead.

Why CN24?

Engineering Excellence

We prioritize performance, security, and scalability in every line of code we write.

Human-Centric Design

Our designs are intuitive, accessible, and crafted to deliver measurable business value.

Strategic Partnership

We align our technical execution with your long-term roadmap and business objectives.

Ready to move

Need this service delivered with the same level of clarity and momentum?

Bring us the roadmap, the bottleneck, or the next release target. We will shape the plan, team, and delivery path around it.

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FAQ

Frequently asked questions

Quick answers about scope, delivery, and long-term support before we plan the first sprint.

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01 What does Maintenance & Support include?

We stay on retainer to handle updates, hotfixes, dependency refreshes, and roadmap support so your team can focus on strategy.

02 How does a Maintenance & Support project usually start?

We start with discovery and planning, then move through Scheduled maintenance windows and release planning, On-call engineering and incident retrospectives, Performance and security audits so the scope, timeline, and launch path are clear.

03 Can Cloud Number 24 support maintenance & support after launch?

Yes. We can provide release support, monitoring, maintenance, performance improvements, and roadmap iteration after the first launch.

Related case studies

Proof from similar work

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Case study

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Insight

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