Proactive updates, hotfixes, and dependency refreshes.
Service overview
Maintenance & Support
We stay on retainer to handle updates, hotfixes, dependency refreshes, and roadmap support so your team can focus on strategy.
We operate as an extension of your team. Expect regular status reports, prioritised backlog grooming, and data-driven recommendations that keep your product ahead.
- < 4 hrs (P1)
- Issue resolution
- Bi-weekly or faster
- Release cadence
- NPS 60+ on retainer accounts
- Satisfaction
What’s included
Deliverables you can count on
Our team operates as an embedded squad. Expect structured rituals, clear documentation, and these core outputs as part of every engagement.
- Scheduled maintenance windows and release planning
- On-call engineering and incident retrospectives
- Performance and security audits
- Product strategy sessions and roadmap co-creation
Why it works
Principles that guide every engagement
These are the habits and playbooks that keep outcomes reliable across every partnership.
24/7 monitoring with rapid incident response.
Roadmaps for new features and continuous improvements.
Performance audits paired with actionable insights.
Uptime guarantees backed by seasoned engineers.
Let’s collaborate
Bring maintenance & support to life
Share your goals and we’ll map a no-fluff plan covering discovery, delivery, and the metrics that matter to your stakeholders.
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